Oracle Cloud Service Level Agreement

Oracle Cloud Service Level Agreement

The elasticity and configurability of infrastructure is part of the reason people move applications around the cloud. Your services must be manageable at all times to provide this benefit. Oracle provides management SLAs to ensure you can manage, monitor and modify resources. Only available on Exadata: The standalone oracle database service consists of oracle database 18c Enterprise Edition with all database options and management packs from the perspective of software packaging, Oracle Exadata X7-2 as a deployment platform and automated components for Oracle`s database operations and automated database operations (scripts, best practices, procedures, etc.). It`s not enough for your IaaS resources to be accessible. You should work consistently as you expect. Oracle is the first cloud provider to guarantee performance, allowing you to rely on your infrastructure for enterprise applications. Any customer who pays for Oracle`s infrastructure services with the SKUs defined in the Oracle PaaS and IaaS Public Cloud column documents can claim service credits. Those who purchase the above services through the Oracle store must have completed at least one billing cycle with Oracle before they can obtain service credits. For more information, see Oracle PaaS and IaaS Public Cloud column document.

Outages are defined as at any time when Oracle Cloud services are not available. Note the following exceptions: Access your cloud dashboard, manage commands and more. Sign up for a free trial, make sure your cloud loads are running consistently with Oracle`s operating time and connectivity obligations. Once balances are increased after Oracle has approved a customer`s right to service credits, the customer is free to use service credits for all Oracle Cloud services related to universal credits or the customer`s pay-as-go accounts. Administrative SLAs are defined at the service level and at the AD level. After the end of each calendar month of each service period, Oracle measures the operating time of the service the previous month, dividing the difference between the total number of minutes during the monthly measurement period and the non-scheduled downtime by the total number of minutes during the measurement period and multiplying the result by 100 to reach a percentage. 1) Go to www.oracle.com/ and create a user if it hasn`t been created yet. To sign up for support services, the next steps must be followed There are varying degrees of severity that define that the priority of Service Request OCI is 99.5% target service availability. It is important to understand that the availability of services does NOT guarantee 99.5% availability. Depending on the service used, Oracle offers service credits in the event of an injury to your ALS, as shown in the following table: An ALS is a service level contract. SLAs allow your organization to assign and track after-sales service, for example.

B the number of questions a customer can send through different channels and the duration of the support. For more information on creating an ALS, please see answer 1837: Setting up Service Level Agreements (SLAs). For more information on applying an ALS to an organization or contact, please see the 1944 response: ApplyING ALS to an organization, contact or set-up of ALS. The image shows different types of SLAs assigned to another type of service credits that must be submitted by customers within 30 calendar days of the onset of the problem that led Oracle`s designated cloud infrastructure service to breach the corresponding service obligation.